Your questions, answered.
We’ve gathered the most common questions to help you get quick and clear answers about how Flow works.
General Informations
Flow offers fulfillment services, logistics management, warehouse management, and nationwide delivery solutions tailored to your business needs.
Yes, Flow provides nationwide coverage, delivering to both urban centers and remote areas across Indonesia.
Flow serves businesses of all sizes, from eCommerce startups to established B2B and B2C enterprises.
Absolutely! Flow is equipped to manage B2C eCommerce orders as well as large-scale B2B operations.
Yes, we provide real-time tracking so you and your customers can monitor shipments every step of the way.
Flow combines innovative technology, a reliable logistics network, and personalized solutions to ensure seamless operations and exceptional customer satisfaction.
Our warehouse management system ensures accurate inventory tracking, efficient storage, and seamless order processing tailored to your business requirements.
Yes, Flow offers API integration to connect seamlessly with your eCommerce platforms for smooth order processing and management.
E-Commerce Fulfillment
Not at all. Flow adapts to both small startups and high-volume retailers—scale up or down anytime.
Our WMS dashboard updates 24/7, showing real-time stock levels, inbound/outbound records, and detailed reporting.
Absolutely. We offer temperature-controlled and high-value storage options. Just let us know your specific needs. Our Warehouse
Orders placed before our daily cutoff (1 P.M. WIB) can often ship the same day. Timelines vary by courier and your chosen service level.
Wholesale Fulfillment
Yes, we can custom-label pallets or split shipments per store requirements.
We offer flexible terms—scale up or down based on your sales cycles.
Yes. Our WMS monitors real-time stock levels and can send notifications when SKUs drop below custom reorder thresholds—helping you avoid out-of-stock situations at key distribution points.
Flow has experience handling EDI transactions (e.g. 850/856). We can integrate with your systems or retailer portals to streamline order flow and ensure proper electronic documentation.
Logistics Management
As part of a larger logistics group, Flow has direct access to sea/air carriers and customs support for inbound freight, along with a robust local network for storage and last-mile delivery. Once your goods arrive in Indonesia, we manage them end-to-end—from port pickup or airport clearance, to warehousing in our facility, and finally dispatching orders to their destinations via our trusted trucking and courier partners.
Yes, we have APIs or EDI for data sync, ensuring real-time updates on inventory, shipment status, etc.
We accommodate both moderate and large volumes. Our flexible approach means you can scale up as needed.
We typically break costs into freight, warehousing, and distribution. We offer bundled rates if you use multiple services—contact us for a tailored quote.
Warehouse
We welcome all volumes—from small startups to large-scale enterprises. Our flexible plans let you scale up or down without long-term commitments.
We provide real-time visibility via our advanced WMS—log in anytime to see updated stock levels, inbound/outbound records, and more.
Yes. We offer climate-controlled areas for sensitive goods and secure zones for high-value items. Just let us know your requirements.
Our facility features 24/7 CCTV, restricted access, and regular audits. We also uphold strict SOPs for receiving and dispatch.
Absolutely. Flow manages inbound returns, quality checks, and restocking—so you maintain a seamless customer experience.
Ready to elevate your operations?
Transform your logistics with seamless, tech-driven fulfillment. Begin your journey with Flow now!
